I arrived at 9:00 AM and spoke with Ariana, who informed me that no studies were currently available. During our interaction, she did not request any identifying information other than my name. However, the representative I had communicated with over the phone had asked for my birthday and assured me of the study’s availability.
Unfortunately, I found Ariana's demeanor to be quite unprofessional, and I felt that her approach was both rude and disrespectful. Due to this experience, I am considering not returning to your facility in the future, as I believe professionalism and courtesy are essential in customer service.
Bud light
2 months ago
Posted on Google
I got my test done at 11:00am and got the text message with the link to my download my results the same day at 9:24pm.
I payed $75.
María José M
4 years ago
Posted on Google
There was little wait time. All people involved were extremely courteous and had a great sense of humor. This includes the security person who we quizzed two days in a row about wait times, opening times, etc. These folks are providing a great service. I only wish they could be more definitive in how long it takes to get results.
Laurin Dodd
4 years ago
Posted on Google
The whole experience was great! I’m from out of town, a little dazed and confused by it all, but the staff was super professional, very caring, quick and gentle. The results came sooner than expected. A lovely surprise as I’m in a time crunch to catch a plane out of the country. Your information is easily accessible and very user friendly. Thanks so much!
Eric and Nancy Rasmussen
4 years ago
Posted on Google
The people working the testing site were wonderful. However five days later I have not gotten my results. With an infectious disease that spreads so rapidly there is no purpose in taking a test if you can’t get the results within 24 hours. They should not charge the insurance. If a company cannot guarantee a 24 hour result.
Sandra Peebles
3 years ago
Posted on Google